SHIPPING AND RETURNS

U.S. SHIPPING

Most orders are shipped from our warehouse in California. Orders are fulfilled 1-2 business days (M-F) after purchase and then shipped according to the shipping method you've selected.

Your order will be delivered via USPS. Tracking information will be shared upon shipment. 

Please note that shipping times may vary based on the shipping location. 


INTERNATIONAL SHIPPING

We currently don't offer international shipping. 


PACKAGING

All items are carefully wrapped in handmade Eco friendly and reusable pouches and shipped in safe recycled corrugated boxes. We'll send you the tracking number for the package, so you will be able to track your item throughout shipping.


RETURN PROCESS

We want you to be completely satisfied with your purchase. All items purchased may be returned to Tia Ciata for any reason within 15 days of purchase. Please ensure that items are unworn and undamaged, in their original packaging. Customers are responsible for return shipping charges. Refunds are processed within 1-2 weeks of date received.


Contact us within: 14 days of delivery

Ship items back within: 30 days of delivery. 

Request a cancellation within: 12 hours of purchase

If you receive an item and there are any complaints or misunderstandings, at first - please contact us! We will try to resolve the issue for sure.
In case you don't like the item and want a refund then return shipping will be paid by you.
Return shipments are only accepted if the items are in their original condition ie; no wear and tear or stains will be acceptable.


LATE RETURNS

Any item returned after 15 days from order date is not eligible for a refund.


REFUNDS

A refund will be issued once we have received your returned items. Any items that are damaged when we receive them are not eligible for a refund. Processed refunds do not include any shipping or handling charges, except in the case of faulty or damaged items. Your refund will be credited to the original form of payment used. Please note that credit card refunds may take up to 10 business days for your bank to complete, depending on their processing times.

Contact us at info@tiaciata.com for further information or with any product concerns. We aim to respond to every email within 24 hours, Monday - Friday.


QUESTIONS ABOUT YOUR ORDER?

Please contact usif you have any problems with your order at info@tiaciata.com.

We will be thankful for your positive review.

Please note, that real colors may differ from on-screen preview imagery due to wide variety in display types and calibration issues.

image3